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Trading With Tink's
Terms & Conditions
These terms explain how online accounts, orders, pricing, product availability, warranties and website information are handled when you purchase from Tink's. We've tried to keep them straightforward and readable.
Your Australian Consumer Law rights still apply
Nothing in these terms is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.
Privacy
Information you provide through our website is used to operate your account, process transactions, arrange delivery, register warranties where required and communicate with you about your purchases.
We do not sell or rent customer information to third parties.
Your Account
If you create an account, you are responsible for keeping your login credentials secure and for activity carried out through your account.
Customers under 18 should use the website with the involvement of a parent or guardian.
We may suspend or close accounts where reasonably necessary for security, fraud prevention, misuse of the website or serious breaches of these terms.
Communication
Email Correspondence
We may send service-related messages including order confirmations, order updates, delivery information and a one-off request for feedback or a review following a purchase.
Where you have agreed to receive promotional updates, we may also send information about specials, new products and promotions. Marketing messages will include an unsubscribe option.
Ordering
Placing an Order
Some products, particularly major equipment, require a customer account before an order can be completed. We may request your name, address, telephone number and other contact information needed for billing, delivery, warranty registration and order administration.
Ordering spare parts?
If you are uncertain which part fits your machine, please contact us before ordering. Model numbers, serial numbers and production dates can make a significant difference when identifying parts.
Some equipment is restricted to particular stores or service areas. Product availability indicators show whether the product is available through each branch. If your preferred store is shown as unavailable, that item may not be able to be supplied from that location.
Order Acceptance
Orders are subject to confirmation
Submitting an order does not necessarily mean we have accepted it for supply. Orders remain subject to product availability, pricing verification, supplier restrictions, service-area requirements and payment verification.
If we cannot accept or fulfil an order, we will contact you and arrange an appropriate solution, which may include an alternative product, revised pricing where agreed, backorder or refund.
Website Information
Errors & Omissions
We make every reasonable effort to keep product images, descriptions, specifications, availability and pricing accurate. With a large catalogue, however, errors can occasionally occur.
If you notice something that appears incorrect, please contact us before purchasing or email sales@tinks.com.au so we can investigate and correct it.
If an obvious website error affects an order already placed, we will contact you before proceeding. Where the order cannot reasonably be fulfilled as displayed, you will be offered an appropriate alternative or a refund.
Aftermarket Parts & Substitutions
Tink's sells both genuine and aftermarket replacement parts.
Where a nominated aftermarket brand is unavailable, we may offer or supply a compatible alternative of equivalent or greater value where appropriate. If an agreed substitute is lower in price, the difference will be refunded.
Customer Conduct
We expect our staff and customers to treat each other respectfully. We may refuse or discontinue service, or cancel and refund an order where a customer engages in abusive, threatening, discriminatory or seriously inappropriate behaviour toward our staff or business. Any action we take will remain subject to our obligations under applicable law.
Misdirected Parcels
Occasionally a parcel may be incorrectly labelled or delivered. If you receive goods intended for another customer, please contact us. We will arrange or reimburse reasonable return or forwarding freight so the parcel can reach the correct destination.
Availability
Backorders & Supplier Availability
Our website contains a much larger product range than we can physically hold in stock at all times. Some items are ordered from Australian distributors or manufacturers after your order is placed.
Supplier stock levels can change quickly, particularly during seasonal demand. We make reasonable efforts to display current availability and expected backorder dates, but supplier delays can occasionally occur before our website is updated.
If an ordered product becomes unavailable or is placed on an extended supplier backorder, we will contact you with the available options. These may include waiting for supply, selecting an alternative product or receiving a refund for the affected item.
Freight
Shipping has its own detailed policy
Please review our Shipping & Returns information before ordering for freight methods, geographic limitations, dangerous goods, oversized items and estimated delivery times.
Pricing
Prices & Product Changes
Product specifications, supplier pricing and availability can change without notice. Changes may result from supplier price lists, product revisions, freight costs, exchange rates or other acquisition costs.
If an incorrect or outdated price materially affects an order before acceptance, we will contact you with the corrected information. You may choose whether to proceed at the corrected price where applicable or receive a refund.
Warranty & Consumer Guarantees
Product Warranty
Products sold by Tink's may include manufacturer warranties in addition to any rights available under the Australian Consumer Law.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage.
You may also be entitled to have goods repaired or replaced where they fail to be of acceptable quality and the failure does not amount to a major failure.
Manufacturer warranties operate alongside these statutory rights and do not replace them.
Manufacturer warranty claims may require assessment or authorisation by the relevant manufacturer or warranty provider, and their warranty process may determine whether they offer repair, replacement or another remedy under that warranty. This does not limit your rights under the Australian Consumer Law. Where the Australian Consumer Law applies, Tink's remains responsible for providing any remedy you are legally entitled to from us as the retailer.
Where appropriate, Tink's will assist with warranty assessment, service or referral through the relevant manufacturer's warranty process.
New Equipment
New Machine Sales
Where required by our supplier agreements or normal preparation procedures, new machines and equipment are assembled, inspected and tested before supply.
For freight safety, fuel and/or oil may need to be drained before transport. The customer may therefore need to add the correct fuel or lubricant before first use. Always read the supplied owner's manual before starting or operating new equipment.
Some manufacturers impose dealer territory, servicing or delivery restrictions. Where a product cannot be supplied to your location under those requirements, we may need to decline the order and issue a refund.
Website Disclaimer
Information on this website
Product information, specifications, images, compatibility information and prices are provided to help customers make purchasing decisions. We make reasonable efforts to keep this information accurate.
To the extent permitted by law, Tink's is not responsible for loss caused solely by reliance on an obvious website error or information supplied to us incorrectly by a manufacturer or distributor. This does not limit any liability or consumer right that cannot lawfully be excluded.
Unless a product is expressly identified as a genuine manufacturer part, references to original part numbers, manufacturer names and trade names may be used solely to identify compatibility or application.
Questions before ordering?
If anything about a product, compatibility, price, availability, freight or these terms is unclear, please contact us before placing your order. We'd much rather confirm the details first than send you the wrong thing.
