Shipping, Returns & Refunds

We want returns, exchanges and deliveries to be as straightforward as possible. The information below explains how we handle online purchases, in-store purchases, click & collect orders, freight, oversized goods and special shipping situations.

Returns & Refunds — Online Sales

If Tink's has supplied the wrong item, most new items may be returned within seven (7) days of the invoice date for a full refund. Where the error is ours, reasonable return freight costs will also be covered.

Where parts have been ordered incorrectly, we are generally happy to arrange an exchange, however the return may be subject to our restocking policy below.

To start an online return, use the Returns link under the Customer Service section in the footer of our website.

Refunds or credits are processed once the returned item has been received and confirmed to be in saleable condition. Approved refunds will be made using the same payment method originally used for the transaction.

Please send online returns to the store shown on your tax invoice.

Returns & Refunds — In Store Sales

If goods have been selected or supplied incorrectly, they may generally be returned to the original store within seven (7) days of the invoice date.

• Electrical parts or components that have been fitted and/or tested.
• Non-electrical spare parts that have been fitted and used and are not faulty.

In many cases we can still offer an exchange, subject to the condition of the returned goods and our restocking policy.

When a restocking fee applies

A 20% restocking fee, plus any return freight charges, may apply where returned goods:

• are not faulty;
• are spare parts selected by the customer without assistance from our parts interpreters; and/or
• are not a regularly stocked item.

This fee reflects the cost of returning specially ordered goods to our suppliers, who generally charge us restocking and return freight fees.

Shipping

We use freight aggregation services including InXpress, Shippit and BigPost. Your order may therefore be delivered by one of a number of courier partners, depending on parcel size, weight, destination, quoted price and expected delivery time.

Delivery estimates are based on product availability. If an item becomes unavailable, is placed on backorder or cannot be supplied as expected, we aim to advise you within two working days of order confirmation.

Orders placed after 10:00am may add one additional working day to dispatch or delivery timing, depending on the selected courier.

Oversized, Heavy & Bulky Goods

Some items cannot be accurately freighted until they are packed and their final dimensions, weight and carrier requirements are known.

Where the actual freight cost differs materially from the checkout estimate, we may need to charge an additional freight amount or cancel the affected order.

Dangerous Goods

Some products are classified as dangerous goods and require specialised freight arrangements. These may include certain:

We reserve the right to quote additional freight charges or refund an order where the goods cannot be carried under the original freight method. If extra charges apply, we will contact you before proceeding.

Australian deliveries only

We do not currently ship internationally. Most of the brands we sell are supported by local distributors and dealer networks in other countries, which will usually provide a faster and more economical purchasing option.

If our shipping calculator cannot determine a freight cost for your postcode, the order may not be able to proceed through checkout. Please contact us so we can manually calculate the freight and, where required, correct the product's shipping settings.